taxi meter usa

Refund Policy

At Taxi Meter USA, we strive to provide our customers with the best service possible. If you are not satisfied with your ride or have any issues that require a refund, please review our refund policy below.

1. Refund Eligibility

  • Refunds may be considered in the following circumstances:
    • Overcharged fare due to technical issues with our meter or billing system.
    • Service not provided as booked or significant delays.
    • Unsatisfactory service quality, such as unclean vehicles or unprofessional behavior by the driver.

2. Refund Process

  • To request a refund, please contact our customer service team within 24 hours of your ride. You can reach us at [insert contact details].
  • Provide your booking details, including the date and time of the ride, the pick-up and drop-off locations, and the nature of the issue.
  • Our customer service team will review your request and may require additional information or documentation to process the refund.
  • Refunds will be processed to the original payment method used for the booking.

3. Refund Decisions

  • Refund requests will be reviewed on a case-by-case basis.
  • We reserve the right to refuse a refund if the request does not meet our refund eligibility criteria or if there is evidence of misuse or fraud.
  • Refunds will be processed within 7-14 business days after approval.

4. Cancellation Policy

  • Cancellation of a ride may be eligible for a refund if the cancellation is made within a reasonable time frame before the scheduled pick-up time.
  • Cancellation fees may apply, depending on the timing of the cancellation and the type of booking.

5. Contact Us

  • If you have any questions or concerns about our refund policy, please contact our customer service.

Note: This refund policy is subject to change without prior notice. Please refer to our website or contact our customer service team for the most up-to-date information.