At Taxi Meter USA, we strive to provide our customers with the best service possible. If you are not satisfied with your ride or have any issues that require a refund, please review our refund policy below.
1. Refund Eligibility
- Refunds may be considered in the following circumstances:
- Overcharged fare due to technical issues with our meter or billing system.
- Service not provided as booked or significant delays.
- Unsatisfactory service quality, such as unclean vehicles or unprofessional behavior by the driver.
2. Refund Process
- To request a refund, please contact our customer service team within 24 hours of your ride. You can reach us at [insert contact details].
- Provide your booking details, including the date and time of the ride, the pick-up and drop-off locations, and the nature of the issue.
- Our customer service team will review your request and may require additional information or documentation to process the refund.
- Refunds will be processed to the original payment method used for the booking.
3. Refund Decisions
- Refund requests will be reviewed on a case-by-case basis.
- We reserve the right to refuse a refund if the request does not meet our refund eligibility criteria or if there is evidence of misuse or fraud.
- Refunds will be processed within 7-14 business days after approval.
4. Cancellation Policy
- Cancellation of a ride may be eligible for a refund if the cancellation is made within a reasonable time frame before the scheduled pick-up time.
- Cancellation fees may apply, depending on the timing of the cancellation and the type of booking.
5. Contact Us
- If you have any questions or concerns about our refund policy, please contact our customer service.
Note: This refund policy is subject to change without prior notice. Please refer to our website or contact our customer service team for the most up-to-date information.