Effective Date: 1st June 2024

At Taxi Meter USA, we strive to provide excellent service and customer satisfaction. However, we understand that plans can change, and you may need to cancel or modify your reservation. This policy outlines our procedures for refunds and cancellations.

Cancellation Policy

Standard Reservations:

  • 24-Hour Notice Required: Changes and cancellations require a minimum of 24 hours’ notice before the scheduled pickup time.
  • Cancellation Procedure: You can cancel your reservation through our website or by calling our customer service at (888) 525-8486.
  • Late Cancellations: If a reservation is canceled less than 24 hours before the scheduled pickup time, the full base fare will be charged.

No-Show Policy:

  • Definition: A no-show is when the passenger fails to arrive at the designated pickup location and does not cancel the reservation.
  • Charges: A no-show fee equal to the base fare and other applicable fees will be charged.
  • Avoiding No-Show Charges: If you have trouble locating your chauffeur, contact us immediately at (888) 525-8486 to avoid no-show fees.

Weather and Unforeseen Circumstances:

  • Non-Responsibility: Taxi Meter USA is not responsible for services delayed or not rendered due to weather conditions or other circumstances beyond our control.

Refund Policy

Eligibility for Refunds:

  • Full Refunds: Full refunds are available for reservations canceled at least 24 hours before the scheduled pickup time.
  • Partial Refunds: Partial refunds may be available for reservations canceled within 24 hours of the pickup time, subject to our review.

Processing Refunds:

  • Time Frame: Refunds are processed within 7-10 business days from the date of cancellation.
  • Method: Refunds are issued to the original method of payment used during booking.

Exceptions:

  • Non-Refundable Charges: Certain fees, such as discretionary gratuities, tolls, stops, voucher charges, telephone usage charges, surcharges for pets and extra in-car bags, waiting time, parking, and other service fees, are non-refundable.
  • Processing Fee: The processing fee is non-refundable as it covers various overhead expenses.

Modifications to Reservations

Procedure:

  • Notice Required: Modifications to your reservation, including changes to the pickup time or location, require at least 24 hours’ notice.
  • How to Modify: You can modify your reservation through our website or by contacting our customer service at (888) 525-8486.

Charges:

  • Additional Costs: Modifications may incur additional charges, depending on the changes requested and the time frame of the modification.

Contact Information

For any questions or concerns regarding our refund and cancellation policy, please contact us at:

  • Phone: (888) 525-8486
  • Email: [email protected]
  • Address: 11132 Sweet Cicely Dr, Parker, CO 80134

Thank you for choosing Taxi Meter USA. We appreciate your understanding and cooperation with our policies to ensure a smooth and satisfactory service experience.